Introduction
Welcome to AskSupra.
We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia) and other applicable laws.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, applications, and services.
Information We Collect
- Information you provide directly: name, email, phone, company, role; questions you submit; documents you upload; feedback and support requests.
- Information collected automatically: IP address, device and browser details, pages viewed, timestamps, referrers, and general usage analytics.
- HR-related content: HR policies, handbooks, templates, or other documents you supply for processing by the platform.
How We Use Your Information
We use the information to operate and improve AskSupra; answer HR-related queries; provide customer support; personalize features; conduct analytics and service quality checks; monitor security and prevent fraud; and comply with legal obligations. We do not sell your personal data.
Legal Basis for Processing
Where applicable under PDPA, we process data based on your consent, for the performance of a contract, to comply with legal obligations, and for legitimate interests such as improving the platform and ensuring security.
Data Sharing & Disclosure
We may share information with trusted service providers (e.g., hosting, AI model providers, analytics) solely to operate the platform; with affiliates and partners for service delivery; and with regulators or authorities where required by law. These parties are bound by confidentiality and data protection obligations. We do not share data for third-party marketing.
Data Storage & Security
We implement administrative, technical, and physical safeguards, including access controls, encryption in transit and at rest (where applicable), audit logging, and regular reviews. Access to sensitive HR documents is restricted to authorized personnel and systems on a need-to-know basis.
Data Retention
We retain personal data only as long as necessary for the purposes stated in this Policy or as required by law. HR documents and uploaded content may be deleted upon your request or upon termination of your service, subject to backup and legal retention requirements.
Your Rights
Subject to PDPA Malaysia, you may request access to, correction of, or deletion of your personal data; withdraw consent; and limit processing. To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling requests.
Use of AI
AskSupra uses AI models to generate responses based on your input, your uploaded documents, and general HR information. Responses are provided for informational purposes only and do not constitute legal advice. For complex or sensitive matters, please consult a qualified HR or legal professional.
Cookies & Tracking
We use cookies and similar technologies to remember preferences, improve performance, and analyze usage. You can manage cookies through your browser settings; some features may not function properly if cookies are disabled.
International Transfers
If data is processed or stored outside Malaysia by our service providers, we take reasonable steps to ensure an adequate level of protection in line with this Policy and applicable laws.
Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us for deletion.
Third-Party Links
Our platform may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via the platform or by email (where appropriate). Your continued use of the services after changes take effect signifies acceptance of the updated Policy.
Contact Us
AskSupra Support
Email: support@exitando.com.my
Phone: 03-8688 2495
Address: C-3A-02 Shaftbury i-Tech Tower, Jalan Impact, Cyber 63000 Cyberjaya, Selangor.
Disclaimer
AskSupra provides information for general guidance only and does not constitute legal advice. While we strive for accuracy and timeliness, we do not guarantee completeness or suitability for your specific circumstances. Please seek professional advice where necessary.
